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Product Matching Benefits, Challenges, and Solutions

With record levels of online shopping, e-commerce has never been more competitive. Those involved in this industry – retailers, manufacturers, and suppliers – face increasing challenges around product visibility and market positioning. Product matching is a critical technique to help these businesses keep up with, or even gain ground on their competitors.

Definition: Product matching is about identifying products that are the same or similar across different platforms, despite being listed under different names or with differing descriptions. It is an essential process for success in both online and in-person retail, delivering benefits for those on either side of the retail divide – both sellers and consumers.

What Exactly is Product Matching in Retail?

Product matching identifies similar or identical products from different platforms – marketplaces, stores, or suppliers – despite variations in how they are listed. The easiest way to understand this is with an example:

Imagine a consumer is looking to buy a new smart TV, with a specific model in mind. Many retailers might sell that model, but could list it under different names, such as:

  • LG 50” Smart TV 4K
  • 50 Inch 4K LG TV (Smart)
  • LG Smart TV – 50” 4K Display

Additionally, each product listing page might have differences in the description or even the photos. However, product matching technology can determine that all of those different listings actually refer to the same product, despite their variations. This applies to all consumer goods categories and business-to-business (B2B) goods. What’s more, product matching is effective not only online but can also involve capturing and utilising data from physical stores through in-store retail audits.

Why is Product Matching Essential for Retailers, Manufacturers, and Suppliers?

Consumers are not the only ones who benefit from product matching in retail. Retailers, manufacturing brands, and suppliers can also find value in this process, with the following key advantages:

  • Gaining Competitive Intelligence: Through product matching, businesses can see what items their rivals are offering and, more importantly, what prices they charge. They can identify which brands are generally priced lower, which have the most comprehensive and varied product ranges, and so on. All of this helps identify market trends and inform strategy.
  • Optimising Pricing Strategies: Product matching technology is often used in conjunction with some sort of pricing tool, enabling retailers to monitor specific product prices in real time. They can then use that data to adjust their own prices, raising or lowering them in accordance with market conditions.
  • Analysing Promotional Activities: Product matching also helps retailers learn about competitor promotional strategies and sales structures. Price promotion tracking provides insight into how and when rival brands discount their goods, which can help other brands develop their effective promotional tactics and timings.
  • Understanding Market Position and Assortment: With competitor product matching, brands can analyse and compare their product assortments and prices with those of various competitors. This helps paint a clearer picture of their position in the market and could highlight possible gaps to exploit or inventory oversights, like under- or overstocking.
  • Monitoring New Product Launches: Product matching often proves effective for tracking the activity of new products, revealing launch prices and possible promotions, as well as levels of availability and demand. This can help brands identify which products are worth adding to their catalogues or inform their new product development plans.
  • Informing Strategy with Omnichannel Insight: By combining both online and in-store data for a holistic product matching strategy, brands get a complete market view. This is invaluable for those in fast-moving fields like consumer goods (FMCG Industry), where physical presence is just as important as digital, and helps brands refine prices, marketing, and sales across all channels.

The Challenges of Achieving Accurate Product Matching

The value of product matching is clear to see, yet it is not always easy to implement. Numerous roadblocks and challenges stand in the way of retailers and suppliers.

  • Many products do not have standard identifiers or codes applied to them. Without these codes, it can be difficult for retailers to match products across platforms, as they do not have a common reference point, relying instead on titles, pictures, and product descriptions.
  • Similar problems may also extend to Product Codes since some products do not have GTIN codes or other identifiers, which should, in theory, aid with product matching.
  • Non-Standardised Products: There are entire categories of products – i.e. furniture, fashion, or custom goods – that do not follow specific standards or specifications in their design or branding.

Due to these challenges, incorrect matching can occur, leading to inaccurate product listings, pricing discrepancies, poor visibility of certain products, and other problems. Additionally, the market is constantly changing, with prices rising and falling, new products being released, and fresh competitors emerging.

To avoid issues and thrive in this dynamic, fast-moving environment, leading retailers turn to real-time retail analytics solutions like Assosia.com. These tools provide up-to-date, on-demand data, with advanced, intelligent features to understand differences in identifying codes and successfully navigate the aforementioned complexities for flawless, consistent product matching.

How Product Matching Works: Approaches and the Need for Accuracy

Automated: This method is purely software-reliant. It involves using algorithms and digital solutions, often powered by AI and machine learning, to match products automatically. It is effective for large-scale operations but may struggle with non-standardised goods.

Manual: The opposite of the automatic method, this is a human-driven process, in which teams manually review product listings to match those that are similar. It is not as fast or cost-effective as the automatic way, but humans can sometimes spot matches that machines cannot.

Hybrid: This method combines the benefits of both methods. It is often the most recommended option, particularly when dealing with large or complicated datasets.

Whichever method you select, accuracy should always be a top priority. Low accuracy levels can lead to false matches, which, in turn, cause some of the aforementioned problems, like low visibility and a lack of information for your sales and pricing strategic decisions.

The best product matching methods should also be flexible and customisable, with adjustable matching criteria to suit specific business needs. Assosia’s pricing and promotion tracking platform boasts high levels of flexibility to suit brands in retail, FMCG, and similar spheres of operation.

How Assosia Enables Comprehensive Retail Insights

Providing the in-depth pricing and product data you need to make smart, strategic pricing, marketing, and sales choices, Assosia is the ideal solution for brands to reap the benefits of product matching. It provides all relevant tools and data for accurate matching, but goes further, with price and promotional analysis, plus omnichannel data collection, both online and in-store.

Additional features and benefits include:

  • Provision of accurate, reliable, and real-time data, supported by Assosia’s comprehensive validation processes and highly experienced teams.
  • Retail audit services, making in-store product matching and data collection even more informative and effective.
  • Availability of detailed reports and comprehensive analytics, with customisable alerts to help you obtain the specific data you need.
  • Flexible, tailored solutions to meet specific client needs, perfect for large and established brands in digital retail, physical retail, FMCG, and consumer packaged goods (CPG).

Leveraging Product Matching for Success

For retailers, manufacturers, and suppliers, product matching is not optional. It is a must-have element in your business operations, an insightful and invaluable way to gain competitor data that you can then use to make smarter choices across the board. The deeper you dig into the market, both online and in-store, the better your chances will be of getting ahead of rivals and staying there.

Discover the full power of product matching, price tracking, and promotional tracking with Assosia. Contact our team today for your full free demo, and give your retail strategy an instant upgrade.

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