Retail Crisis Management

Complimenting your internal crisis management procedures.

crisis management signpost for retail sector

Instant access to our global field team

Whilst all manufacturers and retailers have their crisis management procedures in place, Assosia are able to compliment these procedures by supplying round the clock access to our field team.

  • Ability to assist throughout the whole process
  • Take control of the situation
  • Avoid loss of consumer confidence and high fines by the retailer
  • A pro-active response can reduce the risk of formal recalls
  • Providing guidance on whether a formal recall is required
  • Investigating whether a product is on-shelf and still in the supply chain
  • Working with you and the retailer to get the products withdrawn from shelf
Best quality paper cutout held in a hand

Additional Values

We’ll give you additional assistance and analysis, including:

  • Preliminary investigation to determine the scale of the issue or defect
  • Root cause analysis of packaging defects, including FPQM studies
  • On-shelf storage conditions including temperature, humidity, cleanliness
The words service and client feature on metal cogwheels.


Our clients have the flexibility to make changes throughout the duration of a project should the focus of activity change.

  • Changes can be made up to 24 hours before store visits commence
  • Products collected can be assessed by our associate panel, destroyed or sent back to you for further analysis
  • Overt or covert assistance available 24 hours per day
Quality Improvement Analysis
Quality improvement results in increase in production, and reduction in expenses

Reporting and Data Validation

Our experienced account managers will guide you on how best to access and view your data, with the capability to adapt our delivery methods to match any internal requirements.

  • Reports created in a format that suits you, including Excel, Word and PowerPoint
  • Provide insight into your product’s age on shelf and stock rotation
  • Analysis provided at retail industry, retailer, brand and sku level
Close - up Expiry date printed on product box
Expiry date printed on product box

Photographs allow you to build the full in-store picture

Quality photographs taken during each visit, giving you the capability to build the full in-store picture.

  • Products with defects
  • Positioning of products in-store
  • Storage conditions
  • Competitor products
  • Batch codes
  • Production dates
Assosia management analysis

Working with Assosia?

It’s easy – simply talk to us about your product or crisis issues and we will set up a project which will give you the best insight into the defects found at store level.

  • Programme can be up and running within 1-2 hours of agreed brief
  • Daily updates on the status of the project – whether uplifting of products
  • Working in partnership to achieve your goals
  • Free up internal resources