Assisting retailers and suppliers with product removal or product recall

Assosia are able to mobilise our global field teams within hours of a recall request.

  • Covert investigations allowing you to determine whether a full recall is required
  • Investigation begins within 1-2 hours of receiving a complaint
  • Scale of problem identified and action agreed
  • Open or covert recall implemented
  • Affected products removed/purchased from each outlets, leaving all non affected products on-shelf
  • Product sent back to client for testing if necessary or destroyed
  • Regular updates throughout the day
  • Photographs supplied for all purchased products
  • Significant cost savings
  • Keeps lost sales costs to a minimum
  • Evaluate product quality from manufacture to point of purchase and use by the consumer.
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Additional Values

We’ll give you additional insight and feedback, including:

  • Field team feedback directly from store allowing instant updates to client
  • Assist the retailers with the product removal/product recall
  • Minimise wastage by removing only defective products from shelf
  • Maintaining consumer confidence


Girl comparing drinking products in a supermarket

Instant Reaction

We understand how important it is to react as quickly as possible for any product recall, with our global field team we can:

  • Mobilise field team within 1-2 hours of request
  • Updates provided on an hourly basis
  • Unlimited access to all UK retailers
  • Same day courier service available for returning products to clients
Young woman shopping for meat in a grocery store


It is important that you are kept updated throughout the recall process, we will:

  • Send you regular updates of the number of defected products purchased
  • Other batch codes available on shelf, allowing you to determine if additional defective stock is likely to still be in store
  • Report in a format that suits you
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Working with Assosia?

It’s easy – simply talk to us about your product recall requirements and we will get a dedicated team to start working on your recall straight away

  • We’ll help you decide the best methodology based on the urgency of the recall
  • Our experienced account management team will support you all the way
  • Out-of-hours service, 7 days per week
  • Working in partnership
  • No contract or agreement required – you can work with us on an ad-hoc basis
  • Sector experience in Retail, FMCG, Consumer Electronics and many more
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