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Product Recall Assistance

We help our clients with product recalls and damage investigations. Our product quality investigations will help to determine whether there is a design or manufacturing fault or whether the products have been mishandled during transit to the depot or the stores.

illustration of online support

Assisting retailers and suppliers with product removal or product recall

Assosia are able to mobilise our global field teams within hours of a recall request.

  • Covert investigations allowing you to determine whether a full recall is required
  • Investigation begins within 1-2 hours of receiving a complaint
  • Scale of problem identified and action agreed
  • Open or covert recall implemented
  • Affected products removed/purchased from each outlets, leaving all non affected products on-shelf
  • Product sent back to client for testing if necessary or destroyed
  • Regular updates throughout the day
  • Photographs supplied for all purchased products
  • Significant cost savings
  • Keeps lost sales costs to a minimum
  • Evaluate product quality from manufacture to point of purchase and use by the consumer.
Girl comparing drinking products in a supermarket
Girl comparing products in supermarket

Additional Values

We’ll give you additional insight and feedback, including:

  • Field team feedback directly from store allowing instant updates to client
  • Assist the retailers with the product removal/product recall
  • Minimise wastage by removing only defective products from shelf
  • Maintaining consumer confidence
Young woman shopping for meat in a grocery store
Young woman shopping for meat in a grocery store

Instant Reaction

We understand how important it is to react as quickly as possible for any product recall, with our global field team we can:

  • Mobilise field team within 1-2 hours of request
  • Updates provided on an hourly basis
  • Unlimited access to all UK retailers
  • Same day courier service available for returning products to clients
Man analysising business statistical summary report

Reporting

It is important that you are kept updated throughout the recall process, we will:

  • Send you regular updates of the number of defected products purchased
  • Other batch codes available on shelf, allowing you to determine if additional defective stock is likely to still be in store
  • Report in a format that suits you
Product Recall Assistance 1
Product Recall Assistance 1

Working with Assosia?

It’s easy – simply talk to us about your product recall requirements and we will get a dedicated team to start working on your recall straight away

  • We’ll help you decide the best methodology based on the urgency of the recall
  • Our experienced account management team will support you all the way
  • Out-of-hours service, 7 days per week
  • Working in partnership
  • No contract or agreement required – you can work with us on an ad-hoc basis
  • Sector experience in Retail, FMCG, Consumer Electronics and many more

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