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Insightful feedback on customer experiences

Our mystery shoppers will carry out their in-store analysis according to your specific requirements to assess customer satisfaction:

  • Evaluate the entire shopping and customer service experience
  • Analyse staff product knowledge
  • General observation of your store environments
  • Objective feedback on how your employees interact with customers
  • We’ll help your employees embrace and engage in the company philosophy
shopper paying for her products at the till

Increase consumer satisfaction

Our mystery shoppers provided insights to ensure that you get the most out of our mystery shopping services / secret shopper surveys:

  • As part of our mystery shopping services, we can take your in-house procedures and guidelines and design a bespoke scorecard. This will help you to focus on shopping habits which have the biggest impact on customer satisfaction levels
  • Written reports for colleagues on how best to improve employee engagement
keyboard and globe representing international service

Mystery shopping assignments with our field team

Our field team are highly experienced at conducting studies across retail sectors and channels for interpretable and actionable results:

  • Over 3,000 experienced mystery shoppers across the UK
  • Covertly and objectively monitor the customer service experience to your in-house procedures and guides
  • Purchase products and provide feedback on the store personnel knowledge of that product or category/sector
  • Make recommendations on what we believe will improve the customer service experience
mystery shopper taking a picture on her iPhone

Mystery Shopping Reporting and database

Our experienced Account Managers will guide you on how best to access and view results, with the capability to adapt our delivery methods to match any existing reports.

  • Our reports and analysis will provide you with everything you need to know about the customer experience for your brands or outlets
  • Online mystery shopper reporting available 24 hours a day, 7 days per week
  • Dedicated database allowing easy access to feedback and reports
  • Monthly or quarterly summary presentations, providing you with an overview of the visits conducted during that period
mystery shopping completing a questionnaire on her iPhone

Working with Assosia?

It’s easy – simply talk to us about your mystery shopping requirements, and we will create a flexible and adaptable programme tailored to your needs.

  • We’ll listen to your requirements and create a scorecard to help focus on priority criteria.
  • We’ll work closely with you to create the right programme and help drive compliance to in-house procedures.
  • Our mystery shopping programme can be up and running in 1-2 weeks from agreed brief
  • The analysis and reports will be designed to get the most from the programme.
  • Provide accurate, robust and on-time analysis
  • High-quality customer insights and customer profiles
Mystery Shopping

Case Studies

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