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Insightful feedback on customer experiences

Our mystery shoppers will carry out their instore analysis according to your specific requirements.

  • Evaluate the entire shopping and customer service experience
  • Analyse staff product knowledge
  • General observation of your store environments
  • Assess how your employees interact with customers
  • We’ll help your employees embrace and engage in the company philosophy
shopper paying for her products at the till

Increase consumer satisfaction

Additional insights are provided to ensure that you get the most out of our mystery shopping / secret shopper surveys:

  • As part of our mystery shopping services we can take your in-house procedures and guidelines and design a bespoke scorecard. This will help you to focus on the key elements which have the biggest impact on customer satisfaction levels
  • Work with colleagues on how best to improve employee interaction
keyboard and globe representing international service

Secret shopping assignments with our field team

Our field team are highly experienced at conducting studies across retail sectors and channels:

  • Over 3,000 experienced mystery shoppers
  • Covertly monitor the customer service experience to your in-house procedures and guides
  • Purchase products and provide feedback on the store personnel knowledge of that product or category/sector
  • Make recommendations on what we believe will improve the customer service experience
mystery shopper taking a picture on her iPhone

Reporting and dedicated database

Our experienced Account Managers will guide you on how best to access and view results, with the capability to adapt our delivery methods to match any existing reports.

  • Our reports and analysis will provide you with everything you need to know about the customer experience for your brands or outlets
  • Reporting available 24 hours a day, 7 days per week
  • Dedicated database allowing easy access to feedback and reports
  • Monthly or quarterly summary presentations, providing you with an overview of the visits conducted during that period
mystery shopping completing a questionnaire on her iPhone

Working with Assosia?

It’s easy – simply talk to us about your mystery shopping requirements and we will create a programme tailored to your needs.

  • We’ll listen to what your requirements are and create a scorecard to help focus on priority criteria
  • We’ll work closely with you to create the right programme and help drive compliance to in-house procedures
  • Programme can be up and running in 1-2 weeks from agreed brief
  • The analysis and reports will be designed to get the most from the programme
  • Provide accurate, robust and on-time analysis
Mystery Shopping

Case Studies

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