Mystery Shopping Services

We organise mystery shopping tasks and consumer satisfaction research studies so retailers can identify ways to improve customer experiences and staff performances across their stores, Learn more about our mystery shopping services here.

Insightful feedback on customer experiences

Our mystery shoppers will carry out their in-store analysis according to your specific requirements to assess customer satisfaction:

Evaluate the entire shopping and customer service experience
Analyse staff product knowledge
General observation of your store environments
Objective feedback on how your employees interact with customers
We’ll help your employees embrace and engage in the company philosophy

Increase consumer satisfaction

Our mystery shoppers provided insights to ensure that you get the most out of our mystery shopping services / secret shopper surveys:

As part of our mystery shopping services, we can take your in-house procedures and guidelines and design a bespoke scorecard. This will help you to focus on shopping habits which have the biggest impact on customer satisfaction levels
Written reports for colleagues on how best to improve employee engagement

Mystery shopping assignments with our field team

Our field team are highly experienced at conducting studies across retail sectors and channels for interpretable and actionable results:

Over 3,000 experienced mystery shoppers across the UK
Covertly and objectively monitor the customer service experience to your in-house procedures and guides
Purchase products and provide feedback on the store personnel knowledge of that product or category/sector
Make recommendations on what we believe will improve the customer service experience

Mystery Shopping Reporting and database

Our experienced Account Managers will guide you on how best to access and view results, with the capability to adapt our delivery methods to match any existing reports.

Our reports and analysis will provide you with everything you need to know about the customer experience for your brands or outlets
Online mystery shopper reporting available 24 hours a day, 7 days per week
Dedicated database allowing easy access to feedback and reports
Monthly or quarterly summary presentations, providing you with an overview of the visits conducted during that period

Working with Assosia?

It’s easy – simply talk to us about your mystery shopping requirements, and we will create a flexible and adaptable programme tailored to your needs.

We’ll listen to your requirements and create a scorecard to help focus on priority criteria.
We’ll work closely with you to create the right programme and help drive compliance to in-house procedures.
Our mystery shopping programme can be up and running in 1-2 weeks from agreed brief
The analysis and reports will be designed to get the most from the programme.
Provide accurate, robust and on-time analysis
High-quality customer insights and customer profiles with our pricing tool

Mystery Shopping Service For UK Bakery Chain

9 June 2015