Customer Complaint Collections

Reacting quickly to customer complaints to ensure you regain consumer confidence. In fact, our field team will react within 2-3 hours after a customer complaint has been raised. An associate will collect the defective sample directly from a store’s Customer Service Department or directly from the customers home.

Fast reaction to any customer complaint

Regaining consumer confidence once a complaint has been made is important. Assosia will work with you to ensure you get the product back quickly for testing.

Faulty goods collection directly from consumers homes or retailers customer service
Contact the consumer on your behalf to arrange the most convenient time to collect the product
Ability to complete a questionnaire/assessment of the consumer if required
Liaise with customer service to ensure they still have the product before our team go to store
Same day collections
Product photographed, packaged securely and shipped to the required location
Same day couriers arranged for urgent requests

Additional Values

Updates to client from start to finish
Additional details can be provided if required prior to product being shipped
Chilled products will be shipped in chilled boxes to ensure the product is at the correct temperature when delivered to the required location
Document given to consumer stating the collection has been made by Assosia
Product condition prior to collection
Instigate a product recall should you receive a number of same complaints

Instant Reaction

We understand how important it is to react quickly for any consumer complaint, with our global field team we can:

Contact the consumer to arrange collection of the faulty goods at a time to suit them
Collect products from retail outlets same day from any location
Products will be photographed and emailed to the client before shipping as evidence of collection
Same day courier can be arranged or overnight shipment – all fully trackable
Dedicated account manager will keep you updated with the status at each key stage

Reporting

It is important that you are kept updated throughout the customer complaint procedure:

Email notification of when the product is being collected
Regular updates throughout the process by phone or email
Reports available in a format that suits you

Working with Assosia?

It’s easy – just talk to us about your complaint request and we will begin the process.

Dedicated account manager will agree the best methodology for the collection
Products collected same day if consumer is available
Check if product is still available at customer service for any in-store collections
Regular updates provided so you are always aware of which stage the collection is at
No contract or subscription required – this service can be utilised on an ad-hoc basis