Customer Complaint Collections
Who would use this service?
- Manufacturers - both branded and own label
- Departments include: Customer Services, Technical and Quality Managers
- Retailers (in conjunction with the manufacturers)
Within 2-3 hours notification of a complaint, we can have an associate report back from the field with the production codes of all products on shelf and in the store room, as well as purchasing any defective products as appropriate.
We will be happy to co-ordinate a buy-back programme for any products that pose no risk to human health. Faulty products can include those with incorrect/missing ingredients as well as wrongly packaged or mislabelled stock.
Assosia are aware that mistakes can happen during the production process and are not limited to 9 to 5.30pm Monday to Friday. Our team of associates are on hand both evenings and weekends to ensure a quick response to any requests.
Why use this service?
- A pro-active response often reduces the risk of formal product recalls, saving tens of thousands of pounds
- To assess the scale of the complaint, assisting in deciding whether a formal product recall is required
- To recover only those products which could be affected
For further advice and guidance on how our services can be applied to your business, please contact Kay Staniland on +44 (0)1708 444840, or by emailing services@assosia.com.