Crisis Management
Who would use this service?
- Manufacturers - both branded and own label
- Departments include: Customer Services, Technical and Quality Managers
- Retailers (in conjunction with the manufacturers)
Why use this service?
Whilst all manufacturers and retailers have their crisis management procedures in place, Assosia are able to compliment these procedures by supplying round the clock access to our field team.
Assosia are able to assist throughout the whole process, from taking charge of the initial collection of a product from a consumers home or retailer, to investigating whether the product is on-shelf and in the supply chain still, to working with manufacturers and retailers to get the products withdrawn from all channels of outlets.
By working with Assosia, companies can take control of the situation and avoid loss of consumer confidence and high fines by the retailers.
Once registered, customer service teams can contact Assosia at any time to initiate a consumer collection, an initial investigation or full recall assistance.
A pro-active response often reduces the risk of formal recalls, saving tens of thousands of poundsTo assess the scale of the complaint, assisting in deciding whether a formal product recall is requiredTo recover only those products which could be affectedFor further advice and guidance on how our services can be applied to your business, please contact Kay Staniland on +44 (0)1708 444840, or by emailing services@assosia.com.